All the Website Standard Terms and Conditions mentioned on this page shall govern the use of this website, the content within, and the product we offer. These terms and conditions are applicable in full force and take control of how you can use this website and our product.
The terms “we”, “us”, “our”, and “Surror” refers to us at Surror and the products we are offering you. Similarly, terms like “users”, “you”, and “your” refer to all our users and visitors surfing the website or using a product.
You must not use this website if you have any objection to any of the Website Standard Terms and Conditions listed on this page.
WEBSITE REGISTRATION WEBSITE REGISTRATION
By confirming to these terms and conditions, you accept that you will abide by the following eligibility terms. Moreover, in case if you are a part of a corporation, where the end-users as well as the employees and all the other members of the corporation will be permitted to access the site and license the content and/or the product that is purchased should accept these terms and conditions.
Eligibility: You are eligible to enter into this agreement and:
- You were not prohibited by any law, judicial act, or competent authority to enter into an agreement.
- You are an adult, or you have gained adequate consent from your parents / legal guardians to enter into this agreement.
- You were not previously prohibited by Surror to enter into an agreement like this.
- You are not a resident of any prohibited state and you are not a member of any terror organization.
- If you are working on behalf of an organization, you hold all necessary permits to enter into an agreement.
Access: You cannot sell, rent, share or transfer your access to our website.
Acceptable Use: You shall use the product and services in their true form and refrain from any activity which may infringe, disrupt or delay services to the other users. You shall not use the services for any malicious activities such as sending spam, unsolicited messages, harassing, stalking, or threatening any other person or system. You shall not create any script, software, code, or program which may impair, disrupt, diminish or add functionality to the services.
Verifying your Account: When registering for a product or service, Surror may ask you to verify your identification through various means. If you have registered with an email ID, Surror may send you a message to the same address that you’ve provided. This message may contain links or a list of the information we’ll need to identify you as the sole owner of the email ID.
Securing Your Account: As a measure to keep our services and confidential information such as licenses, etc. safe, you are bound to secure your account with a strong password.
One Account Per Person: You are allowed to have only one account on our website. While each account is allowed to be used by a single user. If you are a part of an organization and own an account on behalf of it, you are allowed to grant access to a few employees. In this case, you will be held responsible for their behavior on our website.
Sharing an Account: You are strictly prohibited from sharing your account details with any third parties.
Abuse Notification: You are required to inform Surror immediately, in case you get adequate information that your account has been hacked or if you get information about the unauthorized usage of your account.
WEBSITE SERVICES WEBSITE SERVICES
The services provided by Surror as of this day are as mentioned below. Surror holds complete authority to add or deprecate any services according to its sole discretion without any prior notice.
Online Store: Surror shall allow you to purchase licenses through the online store. Any item shall be sold under a specific license and each item you purchase will be associated with a unique license key.
Updates: Surror may provide you with updates on the product offered. These updates can be implemented at your discretion, by updating the files and database on your server.
License Key: Every customer who purchases our product is provided with a license key that is required to unlock benefits such as automatic updates, support from our developers, and extra resources for the product offered. This license key is a property of Surror. You are free to use it on your own website. You can also use it on the websites of your customers if the website is made by you. However, sharing the license key with any third party is not allowed.
Knowledge Base: Surror shall provide certain manuals, articles, and tutorials that will help you use the licensed product. Most of these are available free of cost, while Surror holds the authority to charge for some additional documents.
PAYMENTS & SUBSCRIPTIONS PAYMENTS & SUBSCRIPTIONS
For all the services and products offered by Surror, you will have to pay the specified fees as published on the respective websites from time to time. The payments shall be made via our third-party service providers and subject to their respective terms of service and privacy policies.
Surror may from time to time determine or update the pricing for particular products and services. We may offer discounts, or run other promotions. Please check the respective product page before buying.
Subscriptions Renew Automatically
All Surror products are sold as automatically recurring subscriptions that renew every year on the anniversary of the purchase date unless the purchaser cancels the subscription prior to the automatic renewal date. This is applicable for all paid products, except the ones that come with a lifetime license which do not require renewals.
Other details of Surror license subscriptions:
- You may cancel your subscription at any time easily by contacting us. If you choose to cancel your subscription you will no longer receive updates and support for the product and service after your license expires.
- If you choose to renew your subscription after it has been canceled and your extension license has expired, you will be charged the current listed price (at that particular time) for the extension license. We cannot apply older pricing to your new renewal purchase.
LICENSE OF OUR WORDPRESS PRODUCTS LICENSE OF OUR WORDPRESS PRODUCTS
All our WordPress plugins, themes, and source code available for download on this website are licensed under the GNU General Public License (http://www.gnu.org/licenses/gpl.html) version 2.0 or later.
REFUND POLICY REFUND POLICY
We believe in all our products and stand by their quality and performance. However, things might not work in the same way for everyone. Therefore, if you come across an issue that cannot be resolved, or feel that our product isn’t working as expected, you can contact us for a refund within 14 days after purchase. We’ll be happy to refund the entire amount.
- We will process your refund as soon as possible. In some cases, we might even offer to resolve an issue for you.
- No refunds will be processed after 14 days post-purchase. If you are not happy, apply for a refund within 14 days after purchase.
- Refund periods are based on the first purchase date. If you have purchased and requested a refund in the past, the 14 days are from the first purchase, not the repurchase date.
- By requesting and receiving a refund, you relinquish all ownership of your license and agree to cease the use of the product immediately.
- We reserve the right to reject a refund request if deemed necessary.
- You can submit a refund request by opening a support ticket.
- The refunds do not apply to renewal payments. We will send a renewal notification email 2 weeks prior to your renewal date, so you can use this opportunity to cancel your subscription before the renewal payment is automatically processed if you plan to use our services only once.
Our products are provided to you as-is, and without any warranty for their quality. We shall never be liable for any damage or flaw in the product.
PRODUCT DELIVERY PRODUCT DELIVERY
After your payment has been processed successfully, you will receive an email with your order details and other purchase information. Your license key will be made available in your account area along with your downloads. You can download the product by logging into the account created for you when purchasing the plugin and clicking on the appropriate link.
Should you not receive an email containing your information, you can take a look at the purchase history in your account on our store.
Access to re-download purchased files will be granted as long as your license key is valid. If a license key expires, download access to the associated files will be discontinued until such time as the license key is renewed.
We, at Surror, stand by our products and believe that they are the best possible solutions we deliver. However, if you come across any issues or incompatibilities, you can open up a ticket at our support center and allow us to help you resolve your issue. Dedicated support is promised to only those who possess an active license. Free copies and expired licenses are not liable for free support. You will have to purchase a licensed copy or renew an expired license in order to be able to get help from our developers.
All the content, images, videos, and products used on this website including documentation are a property of Surror. Although you can refer to everything on this website, you cannot claim our content or products without consent from us.
EMAIL COMMUNICATION EMAIL COMMUNICATION
Surror may send you occasional emails to share some recent updates about our company and products. They’ll often contain information about recent updates, templates, freebies, promotions, and more. You can opt-out of our email newsletters anytime.
AFFILIATE PROGRAM AFFILIATE PROGRAM
We may allow you to receive rewards for any purchases made through your referral. In such a case, you shall be entitled to payments in the scope determined by us from time to time.
Please make sure to read the terms and conditions of our affiliate program here.
CHANGES TO THE SERVICE OR TERMS CHANGES TO THE SERVICE OR TERMS
Surror reserves the right at any time to (i) change any information, specifications, features, or functions of the Site, Services, or Software, including any Trial, (ii) suspend or discontinue, temporarily or permanently, any or all of the Services or any Trial, including the availability of any feature, database or content, or (iii) impose limits on certain features and Services or restrict access to parts or all of the Services, including any Trial, in each case with or without prior notice and without any liability to you or any third party. Surror will use its commercially reasonable efforts to notify you of changes to the Services and/or Products that, in Surror’s reasonable opinion, have the effect of materially and adversely diminishing the functionality of the Services and/or Products.
Surror may from time to time update or revise this Agreement. If Surror updates or revises this Agreement, Surror will notify you either by email to your most recently provided email address, by posting the updated or revised Terms of Service and End User License Agreement on the Site, or by any other manner chosen by Surror in its commercially reasonable discretion. Your use of the Site, Services, or Software following any such update or revision constitutes your agreement to be bound by and comply with this Agreement as updated or revised. You can view the most current Terms of Service and End User License Agreement on our website. It is your responsibility to review the Terms of Service and End User License Agreement periodically.
If you cancel your subscription within ten (10) days following such notice by Surror in accordance with the two preceding paragraphs, then Surror will refund you a pro-rated portion of any pre-paid Fees for the affected Services applicable to the canceled portion of the pre-paid subscription term, if any.
GOVERNING LAW GOVERNING LAW
These terms of service shall be exclusively governed by the laws of the state of Maharashtra, India and any dispute arising from this agreement shall be exclusively brought to the courts of the Osmanabad district court.